Recent product updates across Accelerate.

Connected AI clients can crawl a site, set hours, run the five clinic checks, and publish only when those checks are green — then hand back the website snippet.

• MCP can import a public website into agent knowledge without opening the dashboard.
• Hours use the same timezone-aware schedule as the dashboard editor.
• Publish stays locked until a recent all-green clinic run and real knowledge exist.
• The install snippet is returned after publish so the script can go on the site immediately.

The demo now opens a visitor form, the slip matches the name and number just typed, and preview cannot invent a booking or drop an emergency number.

• Instant demo shows a name-and-number form under the chat. Not now sticks. The sidebar card only appears after a real name and phone are sent.
• After a callback is captured, the bot names who has the number and does not ask again.
• Dental clinic on the homepage is a clinic recording, not a beach wedding. Card talk stays off the paste box.
• Create draft lands on Preview. Publish waits for hours, emergency, price, new patient, and booking checks.
• If booking is off, the assistant cannot confirm a Thursday. An emergency uses the front-desk number, not a backup-error label.

Not now means not now, preview chips show the real business name, and the first dashboard open after sign-in does less work before it paints.

• Dismissing the visitor form no longer brings back a Leave a number card in the same chat.
• Suggestion chips interpolate the business name instead of showing template tokens.
• The instant demo sidebar lists name and phone, not a long intake form.

The widget now asks for a name and number like a shop would, onboarding creates a draft you can train, and Home points at the next setup step instead of an empty inbox.

• Visitor lead form uses name, phone, and email with a Not now option, instead of CRM-style enquiry copy.
• Instant demo unlocks the lead preview on quote or callback intent and asks for a name and number first.
• Homepage demo is the primary action. Sign-up speaks to one business, not an agency workspace.
• Create draft crawls the website you entered. Publish stays off until FAQs or knowledge files exist.
• Day-one Home shows Add knowledge or Install next. Readiness and Connections stay out of the sidebar until an agent is live.

Your agents now track how well they handle conversations. See fallback rates, unanswered questions, and knowledge gaps — then fix them in one click.

• New Insights panel on every agent showing fallback rate, lead capture rate, token usage, and daily reply volume.
• Unanswered Questions view surfaces exactly what visitors asked before the agent couldn't answer — add those to your FAQs or knowledge base.
• Specialist routing breakdown shows how conversations are distributed across your multi-agent team.
• Hybrid search (keyword + semantic) now powers knowledge retrieval for more accurate, grounded answers.
• Increased knowledge chunk retrieval and response length for richer, more complete replies.
• Faster dashboard loading and improved mobile responsiveness across all pages.

Agents are no longer locked to OpenAI. Connect your own API keys and choose from 14 models across five providers.

• Added support for OpenAI, Anthropic (Claude), Google (Gemini), xAI (Grok), and DeepSeek models.
• Connect API keys per provider in Settings and select models per-agent in the builder.
• Unlimited conversations on every plan — billing is based on token usage only.

We made it easier to build grounded agents and improved how Accelerate pulls answers from your business knowledge.

• Added an AI prompt generator to help you draft stronger agent prompts faster.
• Upgraded knowledge retrieval for higher-quality answers on uploaded content.
• Introduced usage tracking so you can see how much each workspace consumes.

You can now step into any conversation when a human touch is needed, and route visitor questions to the right specialist automatically.

• Added manual inbox replies — take over a bot conversation and reply directly.
• Introduced multi-agent specialist routing so pricing, bookings, and support queries go to the right place.
• Persistent light and dark theme with a cleaner design across the dashboard.

Visitors are now tracked as contacts across conversations and agents, and leads can be delivered straight to your inbox.

• Visitors are linked across conversations so you can see their full history in one place.
• Connect Gmail or custom SMTP to deliver lead notifications directly to your team.
• Improved prompt builder with business variables and a cleaner editing experience.

The agent builder is now a complete setup experience, and deploying to your website is easier than ever.

• Choose from floating bubble, side tab, iframe, direct link, or QR code install modes.
• Redesigned agent library for easier agent creation and management.
• Better save feedback, publish flow, and widget layout across devices.

Accelerate Now launched with real authentication, live agents, public chat widgets, and lead capture.

• Full dashboard with agent creation, knowledge upload, and prompt configuration.
• Live public chat widget that captures leads and sends them to your team.
• Real-time conversations stored and viewable in the inbox.